To Your Questions
frequently asked questions
Here are some answers to questions we frequently hear. If you don’t see your question here, please leave a comment (below) and we’ll be sure to answer it.
It’s not convenient for me to come to your shop, do you offer pick-up and delivery service?
Yes, we offer free pick-up and delivery service within the Hoboken area, please call us to request a pick-up.
I see a sign for your shop at my local dry cleaner, will my shoes be repaired by you?
Yes, we have several dry cleaner affiliates in the area, we pick up, repair and deliver the orders ourselves.
How long will it take for my shoes to be ready?
Typically, basic shoe repairs have a turnaround time of 24 hours. Be sure to ask us for an estimated time when your drop your order off. We offer “While You Wait” repair service as well.
I don’t live in the area, can I mail my order to you?
Yes, you can mail your order to our Hoboken location and we’ll ship your completed order back to you at no charge.
These guys are miracle workers in my opinion. For anyone to say they are more expensive than Manhattan is completely wrong. Granted I used to go to the absolute best place in the city, The Leather Spa and these guys do a far better job than LS for literally a quarter of the price. I have beautiful earthie summer shoes and much to my dismay my dog nibble and ripped one of them into an unwearable state. These guys looked at them, and removed leather from the bottoms where no one can see to match the exact turquiose and then matched the scalloping which was not easy work, and now I can wear them again and no one could ever tell! All for $29. The Leather Spa didnt even know if they could accomplish this but still quoted $100. Yesterday I went back to Giovanni’s because my very nice bronze Michael Kors bag got nail polish remover on it. I figured I ruined it as the faded stain was big and right in the front. These guys sprayed the correct combo of leather spray to achieve the same color, and I left with it as good as new. I have friends from Manhattan now after seeing the bag before and after that want to start giving me their repairs to bring to Giovannis. They are extremely nice as soon as you walk in, and trust me customer service is key to them. They didn’t even charge me for the bag work because it took him only a few minutes. I will be back with every repair I have and I trust their work wholeheartedly.
They have red sole guards for your Loubs, ladies! Need I say more? Oh, yes? Ok then. I’ve had a few pairs of shoes resoled here and they’ve always done a great job. You can have them done while you wait, or drop them off and pick up in a few days. The people there are always super nice and you feel good supporting this small town business that’s been around forever!
I haven’t had any shoes repaired here (yet), but I stopped in because the teeth of the zipper on my favorite wallet wasn’t lining up properly, so I couldn’t close it. Three minutes later, the zipper was functional again for a whopping price of $0! I will definitely be returning to have some shoes re-heeled.
Best shoe repair shop I’ve ever been to and the only place I will go now. They can make very damaged shoes look practically brand new. Quick service and prices are quite reasonable.
These guys are always upfront and efficient. The do a great job and charge fair prices. I’m always excited to get my shoes back from them because they always do such an amazing job.